How do I replace the netting on a teapot?
The procedure for kyusu obi net replacement service is shown here.
- Please send us several photos of the inside of the teapot (the part where the tea strainer is attached) that you wish to replace by e-mail or through Sayamaen’s official LINE message. (Please inform us that you wish to replace the mesh of the teapot.)
- We will check the photos to determine if the item can be replaced and reply to you. (Please note that there may be cases where replacement is not possible.)
- If the teapot can be replaced, please ship the teapot to Sayamaen. (Shipping costs are the responsibility of the customer.)
- We will send you a link to pay for the spare tea strainer + 500 yen repair fee + return shipping fee. (We also accept payment by bank transfer, etc.)
- After payment is confirmed, the teapot will be sent back to you.
I would like to purchase a product that is not available in the online store.
Some items not listed in the online store may be available for sale if they are in stock in the store. Please contact us using the inquiry form.