We also have unique and convenient tea products such as “Dorippu Tea Bags,” which are perfect for travel, outdoor activities, or as a small souvenir, and “Shakashaka Matcha Suppin-chan,” which makes drinking matcha easy and tasty. We also have a variety of unique and convenient tea products.
Tea time is a time to relax and enjoy the taste of tea, but it is even better when you can choose the tea of your choice according to your mood and have a “little fun” brewing it.
So, where and what kind of tea shall we drink today?
Notice
Due to the postal rate revision effective October 1, 2024, some of the shipping rates for our products will be changed. Orders placed through the online store will be subject to the new rates from October 1, 12:00~.
For more information, please refer to this page.
Sayamaen’s Selection
Tea for Daily use
Tea bags・Powdered tea
Tea ware
Seaweed
Others
About Online Shop
Shipping and Handling
Shipping charges
Smart Letter 210 yen
NekoPosu delivery 360 yen
※The shipping cost will vary depending on the quantity, shape, and packaging of the product.
※In the case of Smart Letter, there is no tracking number.
※Items that cannot be delivered by Smart Letter or Nekopos will be delivered by Kuroneko Yamato, a delivery service designated by our company.
Shipping
2-4 days from order date
※It is not possible to specify the time of pickup.
※You can also pick up your order at the store.
※We can only ship products from our online store within Japan. If you are ordering from overseas or wish to have your order shipped overseas, please place your order via Contact Us.
Overseas Shipping
We only ship products from our online store within Japan.
If you are ordering from overseas or wish to have your order shipped overseas, please contact us.
Payments
Credit Cards
The following cards are accepted.
VISA, MASTERCARD, JCB, American Express, Diners, Discover
Bank transfer
Payment must be made in advance by the designated deadline, and the order will be shipped as soon as we confirm receipt of payment.
※The customer is responsible for handling charges.
PayPay payment
PayPay payment is available.
Cash on delivery
Please select [Kuroneko Yamato] in the shipping method selection and choose [Cash on Delivery] in the payment selection screen.
※The customer is responsible for handling charges.
Returns, exchanges and cancellations
Returns, exchanges
Items, with the exception of tea utensils, are food items and cannot be returned or exchanged.
※We will accept returns or exchanges in the following cases (within 5 days including the date of delivery)
・Product is damaged.
・Product is different from what you ordered.
・Tea utensils are “unused”.
※Return/exchange is due to the customer's own reasons, the customer will be responsible for shipping and refund charges.
Canceled
We will only respond to you before the product is shipped.
Please contact us using the “Contact Us” form or by phone.
※Please note that we may not be able to receive your cancellation notice in the reply e-mail from the order completion e-mail due to system reasons. Please be sure to contact us using the Contact Us form or by phone.
Packaging and noshi
Packaging and noshi
Normal orders are delivered without wrapping.
Please feel free to ask us if you need wrapping or noshi wrapping for a gift.
※Please enter in the Cart Remarks column.
Others
Orders for products not listed in the online store
We accept orders and deliveries for items not listed in our online store.
Please contact us and indicate in the remarks column of the inquiry form the items you would like to order, the quantity, whether you would like wrapping or noshi (gift wrapping), and information about the client and delivery address.
As soon as we confirm your order, we will send you a payment link for your payment by e-mail.
※We accept “credit card”, “bank transfer”, “QR code payment”, and “cash on delivery” as payment methods.
Order by phone, fax or e-mail
We accept orders by phone, fax, or e-mail. Please feel free to contact us for payment methods such as online payment, bank transfer, etc.
Contact Us
Contact Us
Phone/FAX
042-527-0146
Business hours: 9:00-19:00 (except holidays)